​Introduction

 

These terms and conditions govern the use of our website and the purchase of services and/or goods provided by RESTART MUSIC FESTIVAL AND COMPETITION (hereinafter the "Festival"). By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our website.

 

Services and Goods

 

2.1 Information Regarding Services and Goods

The website will provide clear and accurate information regarding the terms and conditions of the services and/or goods offered by the Festival. This includes details about the entertainment programs, specialists and prices.

 

2.2 Companies Information

Our School is identified by its trading name RESTART MUSIC FESTIVAL AND COMPETITION. We specialize in providing entertainment services. 

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Payment, Purchase, Refund & Return and Cancellation

 

3.1. Payment Policy

3.1.1. Payment Methods

We offer the following payment methods on our website: 

- Visa 

- Mastercard 

- Maestro

We offer the following payment methods at the premises of the School:

 - Cash

 - Card payment 

 - Revolut payment to our business account 

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3.1.2. Currencies and Surcharges

The accepted currency for payments on our website is EURO. If currency conversion is necessary, a surcharge may apply. The exact surcharge amount will be communicated to you during the payment process before completing the transaction. 

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3.1.3. Withdrawal Methods and Timeframes

Withdrawal methods, such as refunds or reimbursements, are applicable only in specific circumstances and will be determined on a case-by-case basis. If applicable, the available withdrawal methods and their associated timeframes will be communicated to you by our customer support team.

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3.1.4. Payment Card Fees

Please be aware that your payment card issuer may charge additional fees for transaction processing or currency conversion. These fees are beyond our control, and we recommend contacting your card issuer directly to understand their fee structure.

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3.1.5. Minimum and Maximum Transaction Amount

We do not require a minimum or maximum transaction amount in order to accept payment with Visa, Mastercard, or Maestro cards. You can use these payment methods for transactions of any amount, subject to any limitations imposed by your card issuer.

Please note the Festival reserves the right to modify or update this payment policy at any time. We encourage you to review this policy periodically to stay informed about any changes. 

If you have any questions or need further assistance regarding our payment policy, please contact our customer support team via restartmusicfest@gmail.com.

By making a payment on our online site, you acknowledge that you have read, understood, and agree to abide by this payment policy.

 

3.2. Purchase of the School services.

 

3.2.1. When purchasing entertainment and rentail services you agree to abide by these terms and conditions. This includes providing accurate and complete information, adhering to payment deadlines, and complying with any cancellation policies.

 

3.3. Return Policy

 

3.3.1. Return Conditions

• As entertainment services are generally non-tangible and provided over a specific period, returns are not applicable. However, if there are exceptional circumstances or valid reasons, customers may contact our customer support team to discuss potential options. The decision regarding such requests will solely be at the discretion of the Festival management.

 

3.3.2. Refund Conditions

• Refunds for entertainment services may be considered in exceptional cases, such as unexpected Festival closure or program cancellation. Customers should contact our customer support team to discuss their specific circumstances and explore possible refund options.  

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3.3.3. Return and Refund Timeframes

• Refund requests for the Festival services will be individually reviewed on a case-by-case basis. In exceptional circumstances, these requests should be submitted within 60 days prior to the start date of the respective program or course. 

 

3.3.4. Return and Refund Limitations and Exclusions

• Refunds for entertainment services may be subject to partial deductions to cover administrative fees or any non-recoverable expenses incurred by the Festival in exceptional cases where the refunds are approved.

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3.3.5. Return and Refund Process

• To initiate a return or refund request, customers must contact our customer support team via restartmusicfest@gmail.com within the specified timeframes mentioned above. 

• Customers should provide relevant details, including order information, reasons for return/refund, and supporting evidence if applicable. 

• Our customer support team will review the request and guide customers through the return or refund process, providing instructions and any required documentation. 

 

3.3.6. Exceptions and Modifications

Please note that these return and refund policies are subject to change without prior notice. The Festival reserves the right to modify or update these policies as necessary. Any updates or changes will be published on the website.

If customers have any questions or concerns regarding our return and refund policies, they are encouraged to contact our customer support team for assistance.

 

3.4. Cancellation Policy

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Cancellation of entertainment or rental services is subject to the terms specified here. You must adhere to the cancellation policies to receive any applicable refunds or credits.

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3.4.1. Termination of Agreement

3.4.1.1. Customers may terminate this Agreement with RESTART MUSIC FESTIVAL AND COMPETITION by submitting a written request for termination via email to restartmusicfest@gmail.com. The request should include the customer's full name, contact information, and reason for termination. 

3.4.1.2. The termination request must be received at least 60 days prior to the desired termination date. Failing to provide sufficient notice may result in charges for the corresponding months.

3.4.2. Conditions of Termination

3.4.2.1 Termination of the agreement will be effective on the date specified in the customer's termination request, provided that the notice period is satisfied.

3.4.3. Cancellation/Termination Refund Policy

3.4.3.1. In the case of cancellation/termination of the Festival services, subject to the conditions outlined in these terms and conditions, the decision regarding the refund will be at the sole discretion of the Festival. If the School decides to issue a refund, they may retain any administrative expenses or fees incurred.

3.4.4. Purchase Cancellation

 3.4.4.1. Customers may cancel their purchases made on the online site by contacting the Festival via email or phone on the same day of the purchase date, but this option is available only in the case of mistaken purchases.

3.4.4.2. The purchase cancellation request must include the customer's full name, contact information, purchase details, and reason for cancellation. 

3.4.4.3. Refunds for cancelled purchases will be issued according to the Festival's refund policy.

Please note that the Festival reserves the right to modify or update this cancellation policy at any time. We encourage you to review this policy periodically to stay informed about any changes.

If you have any questions or need further assistance, please contact our customer support team at restartmusicfest@gmail.com.

By accessing and using our online site, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

 

Website Usage Limitations

 

Age and Jurisdiction

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The use of our website and the purchase of services and/or goods are subject to certain limitations. Users must be of legal age or have the consent of a legal guardian to enter into agreements and transactions with the Festival. Additionally, users must comply with the laws and regulations of their respective jurisdictions.

 

Language

 

The primary language of our website and its content is Russian. If the website is translated into multiple languages, the primary language shall prevail in case of any discrepancies or conflicts in the interpretation of terms and conditions. 

 

Modifications to Terms and Conditions

 

The Festival reserves the right to modify these terms and conditions at any time. Any updates or changes will be published on the website. Users are encouraged to review the terms and conditions periodically to stay informed about any modifications.

 

Governing Law and Jurisdiction

 

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from the use of our website or the purchase of services and/or goods shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus. Please note that these terms and conditions are subject to change without prior notice. By using our website, you acknowledge and agree to be bound by the most recent version of these terms and conditions. If you have any questions or concerns regarding these terms and conditions, please contact us at restartmusicfest@gmail.com.